1. Introduction & Acceptance
These Terms of Use (the “Terms”) govern your access to and use of the Veres Health website, the Efflux device, and the Veres Health mobile application (together, the “Service”), each provided by Veres Health UG (haftungsbeschränkt) (“Veres Health”, “we”, “us”). By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy (Datenschutzerklärung), which is incorporated by reference. If you do not agree, do not use the Service.
2. Eligibility
The Service is intended for adults 18 years or older who have the legal capacity to enter into a binding agreement. By using the Service you represent that you meet these requirements and that you provide any consents required under applicable law for the processing of health-related data.
3. Licence to Use the Service
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial purposes, conditioned on your compliance with these Terms. All rights not expressly granted to you are reserved by Veres Health and its licensors.
4. Acceptable Use
You agree not to: (a) copy, modify, reverse engineer, decompile, or disassemble the device, application, or backend, except where such a restriction is prohibited by mandatory law; (b) resell, rent, or commercially exploit the Service without our prior written consent; (c) introduce malicious code or attempt to gain unauthorized access to, probe, or disrupt the Service or its security; (d) use automated means to scrape or harvest data from the Service; or (e) use the Service in any unlawful manner or in breach of these Terms.
5. Your Account & Security
To use certain features you may need an account. You are responsible for providing accurate information, keeping your credentials confidential, and for all activity under your account. Notify us promptly at support@veres-health.com if you suspect unauthorized access.
6. Health & Wellness Disclaimer — Not a Medical Device
Efflux and the Service are intended for general wellness, fitness, and informational purposes only. Efflux is not a medical device. The Service is not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition, and it does not provide medical advice. Measurements and insights are estimates, may be inaccurate, and are not a medical diagnosis or a substitute for professional medical advice, examination, or treatment. Always consult a qualified physician or other healthcare professional before making changes to your diet, hydration, exercise, or lifestyle based on the Service, or if you have questions about a medical condition. Never disregard professional medical advice or delay seeking it because of information from the Service. In a medical emergency, call your local emergency number immediately (112 within the EU). Use of the Service does not create a doctor-patient or other healthcare-professional relationship between you and Veres Health, and you use it at your own risk.
7. Installation, Hygiene & Safety
Efflux is designed to be installed in a household toilet in accordance with the instructions we provide. Install and use the device only as instructed. Keep the device, its packaging, and any small parts out of the reach of children; it is not a toy. Follow all charging and handling instructions. If you notice damage, overheating, or abnormal operation, stop using the device and contact support@veres-health.com.
8. Purchases, Pricing & Payment
Prices for the Efflux device are stated including statutory VAT unless indicated otherwise. By placing an order you authorize us, or our payment providers, to charge the applicable amount. We may correct obvious pricing errors. Delivery, cancellation, returns, and warranty for the device are described in our Refund Policy.
9. Subscriptions (where offered)
Where we offer optional paid subscriptions or premium features within the application, the applicable price, billing cycle, and renewal terms will be presented to you before purchase. Unless stated otherwise, subscriptions renew automatically for the same period until cancelled, and you may cancel at any time with effect for the end of the current billing period. Your statutory withdrawal and cancellation rights as a consumer remain unaffected.
10. Intellectual Property
All content, software, logos, designs, and trademarks within the Service are the property of Veres Health UG (haftungsbeschränkt) or its licensors and are protected by copyright, trademark, and other applicable laws. Except for the limited licence granted above, you may not use them without our prior written consent.
11. Feedback
If you send us ideas, suggestions, or feedback about the Service, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use it for any purpose, without obligation or compensation to you.
12. Your Data
We process personal data in accordance with our Privacy Policy (Datenschutzerklärung). Your health and usage data is handled as described there, and you retain control over your data as set out in that policy and under applicable data-protection law.
13. Warranty & Statutory Rights
As a consumer you have statutory warranty rights (gesetzliche Gewährleistung) for the Efflux device under German law, which these Terms do not limit or exclude. Any additional voluntary guarantee and the returns process are set out in our Refund Policy. The website and application are otherwise provided with reasonable care but, to the extent permitted by law and without prejudice to your mandatory rights, without a warranty of uninterrupted or error-free operation.
14. Limitation of Liability
We are liable without limitation for damages arising from injury to life, body, or health, for damages caused intentionally or by gross negligence, under the German Product Liability Act (Produkthaftungsgesetz), and to the extent we have assumed a guarantee. For slight negligence, we are liable only for breach of a material contractual obligation (an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely), and such liability is limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. These limitations also apply in favour of our legal representatives, employees, and agents.
15. Indemnification
To the extent permitted by law, you agree to hold us harmless from third-party claims arising out of your unlawful use of the Service or your culpable breach of these Terms. This does not apply where you are not responsible for the underlying breach.
16. Term & Termination
These Terms apply for as long as you use the Service. You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms or where required by law, giving reasonable notice where appropriate. Provisions that by their nature should survive termination — including intellectual property, disclaimers, and limitation of liability — will continue to apply.
17. Changes to These Terms
We may update these Terms to reflect changes to the Service or to applicable law. We will notify you of material changes by email or in-app notice with reasonable advance notice before they take effect. Your continued use of the Service after the changes take effect constitutes acceptance; if you do not agree, you may stop using the Service.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. Where legally permissible, the courts of Munich, Germany shall have jurisdiction; mandatory consumer-protection rules on jurisdiction remain unaffected.
19. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (VSBG).
20. Provider & Contact
The Service is provided by Veres Health UG (haftungsbeschränkt), Franziskanerstr. 28, 81669 München, Germany. Full provider details are set out in our Impressum. For questions about these Terms, contact support@veres-health.com.
21. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.